Position Overview & Specifications
Job Role: Customer Service
Customer Services, to work diligently and in compliance with company policies and
regulatory requirements.
Key Responsibilities
1. Customer support
2. HMRC liaison
3. Complaint Investigation
Skills Required
● Excellent telephone manner including the ability to sensitively engage with vulnerable
and/or distressed customers.
● Strong analytical and investigative skills.
● Excellent communication skills.
● Good understanding and application of grammar, punctuation and correct spelling.
● Ability to deal professionally and confidently with people at all levels and to ensure
the customer always feels valued and is treated fairly.
● Able to prioritise and work under pressure, to tight deadlines with accuracy and
attention to detail.
● Desire to continue personal development in order to improve performance by
enhancing knowledge, skills and experience.
● Open to feedback with a positive attitude towards continuous personal development.
Job Types: Full-time, Permanent
Salary: From £20,000.00 per year
Benefits:
- Work from home
Schedule:
- Day shift
- Monday to Friday
- No weekends
- Overtime
Supplemental pay types:
- Bonus scheme
- Performance bonus
Application question(s):
- Are you available to start immediately?
Work Location: Remote