Position Overview & Specifications
About the role
We are looking for a friendly and enthusiastic hotel Receptionist to join our Front of House team. You will be responsible for running an efficient reception area, managing bookings and ensuring a pleasant and warm experience for our guests.
Responsibilities
- Greeting guests on arrival to the hotel and making them instantly feel at ease
- Processing check-ins and explaining key facilities within the hotel
- Providing advice and information about local attractions, restaurants and transport options
- Creating final bills at check-out and processing payments accurately
- Dealing with guest complaints or issues in a timely and professional manner
- Liaising with housekeeping staff to ensure rooms are available for check-in
- Shifts are based on 5 of 7 days and include early morning, late evenings and weekends on a rota basis
Job Type: Full-time
Salary: From £10.00 per hour
Benefits:
- Company events
- Discounted or free food
- Employee discount
- Flexitime
- Referral programme
- Sick pay
Schedule:
- 8 hour shift
- Flexitime
Supplemental pay types:
- Tips
Work Location: One location
Reference ID: Front Office