Position Overview & Specifications

Health Club Receptionist

The Laguna Health & Spa is situated in the heart of Cardiff. It offers a wide range of facilities including a state-of-the-art gym with an expanding membership. In addition we have a 20 metre swimming pool, spa bath, steam room and a luxurious spa offering Pevonia treatments.

In this role you will be responsible for providing a professional front desk image that is both prompt and to a 4* deluxe standard of service to all our club members, guests and visitors.

Duties Include:

Working between 16 to 32 hours per week, as per departmental rota earliest start time 7am am and latest finish time 9 pm.
Greeting members and guests on arrival and providing assistance as necessary
Answering the telephone and directing enquiries
Handling any problems or complaints efficiently and in a professional manner
Preparing members/guests bills and taking payment
Dealing with spa booking / PT enquiries.
Attending to special request – e.g. spa lunch requirements etc.

What we are looking for

Passion for the beauty and spa industry
Honesty and transparency with both colleagues and guests
Pro-active team player who easily connects with others
Excellent interpersonal, communication and presentation skills are required
Ability to work flexible hours, including evenings and weekends
Excellent customer service skills and is passionate about exceeding guest expectations
Remaining calm under pressure while working in a fast-paced environment
Strong IT skills, with experience of booking software such as Premier Spa
Experience of adhering to hotel & company procedures

We offer

Great benefits and opportunities to develop and grow with us.

Job Types: Full-time, Part-time
Part-time hours: 16-32 per week

Salary: £10.10 per hour

Benefits: